Visiting Old Trafford – Match Days

All parking passes and match tickets for Old Trafford are digital, they are issued to and can be found in the official Manchester United app, this includes your personal assistant (PA) ticket. You will need to setup an App Ticketing relationship with your PA account on the ticketing website.

Manchester United tickets operate by using Near Field Communication technology, often called NFC. You need to make sure your phone supports this technology before you start attempting to download your tickets. If you can use your phone for contactless payments in a shop then you should be OK to use the phone for tickets.

It is recommended that you download your parking and match tickets to your phone prior to arrival to prevent any issues.

For more information on digital tickets please refer to their how to videos and frequently asked questions by clicking here

It is important to note that your account is tied to your physical phone and if you have to change your phone for any reason you will need to reach out to the club to get assistance with this.

On match days turnstiles and accessible entrances open 2 hours before kick-off.

Accessible entrances can be found:

• South-East Corner (AE1)
• East Stand Tunnel (AE2)
• North-East Quadrants
• West Tier 2
• North-West Quadrants

 

There is a range of seating options for disabled fans in the following areas of the stadium:

• South-East and South-West Quadrants, Tier 1 (including the visiting
  supporters’ section)
• East Stand, Tier 1 Lower
• Sir Bobby Charlton Stand
• North Stretford End, Tier 2
• East and North-West Quadrants, Tier 2

Old Trafford has a number of accessible facilities around the stadium.

Ability Suite (AE1 entrance)
The ability suite is located in the South-East Quadrant behind the accessible viewing platform. This is a dedicated area with a wheelchair accessible kiosk, disabled toilets and the ability to recharge your mobility aids and portable ventilators.

Accessible Catering Kiosks
There are alternative accessible catering options around the stadium
in any areas where accessible tickets are sold with the exception of the North-East and North-West Quadrants where an ‘at seat’ catering service is in place.

Braille menus are available kiosks around the stadium and staff will be happy assist where required.

Old Trafford is a cashless stadium – Please ensure you have a card or contactless method of payment.

Accessible Toilets
All accessible toilets within the stadium require a RADAR key, matchday stewards should be able to assist if required.

Changing Places Facility
There are two Changing Places facilities at Old Trafford. One is located behind the East Stand Wheelchair Platform in the concourse, adjacent to the South-East Quadrant, and the second is located by the Stretford End Tier 2 Wheelchair Platform. These are accessed using a RADAR key.

Audio Commentary
Supporters who are blind/partially sighted can use club provided audio commentary headsets at every home game. These need to be requested at least 24hrs prior to kick-off by sending your supporter ID and seat details to accessibility@manutd.co.uk

Assistance Dogs
Manchester United welcomes supporters with assistance dogs, in line with GDBA guidelines.

Please email accessibility@manutd.co.uk at least 24 hours before kick-off. Where possible, the club ask that owners familiarize their assistance dog with the stadium surroundings ahead of matchday.

Bag Policy
Manchester United have a stadium-wide bag policy, this includes all bags being physically or visually searched. There is a maximum bag size of 20 x 15 x 15cm, anything larger may not be allowed in to the stadium.

The policy does not apply to essential medical equipment, if you have health condition that requires you bring equipment in to the stadium then you are allowed to do so. The club ask that you pack your equipment in to as small a bag as possible. If you have large items like crutches that need to be bought in to the stadium then please email accessibility@manutd.co.uk  with details of the item and your entrance number.

For bags that are too large chargeable bag drops can be found in the E2, N2 and W2 Cosgrove car parks as well as in the Manchester United Foundation car park on Railway Road.

Allowed and banned items
Manchester United have a comprehensive list of items that are allowed and banned, they can be found by checking page 12 of the Accessibility Guide

Old Trafford is a no smoking stadium and this includes the use of electronic cigarettes or vaping devices.

Evacuation Procedures
Manchester United have bespoke and dynamical evacuation procedures to cover all scenarios including full and partial stadium evacuations, they are managed by the Head of Stadium Safety and Security.

Crowds
It can be extremely busy when exiting the stadium after the match, especially under the Sir Alex Ferguson and Sir Bobby Charlton stands. You do not have to immediately leave the stadium upon the final whistle so consider remaining in your seat for 5 to 10 minutes.

Car Parks
Certain official car parks can be extremely congested at the end of a match and may take a while to exit. This in particular applies to W1, W2 and W3 car parks and is in part due to the road closures in place to protect pedestrian fans.