MUDSA Survey – Season Ticket Non-Attendance - MUDSA | Manchester United Disabled Supporters' Association

Step 1 of 7

14%

Section 1 – Eligibility & Consent

Name*

Phone*

Email*

1. Are you (or the person you're helping) an Accessible Season Ticket holder at Manchester United?*

Yes

2. Manchester United Membership / Season Ticket Number*

This survey is only open to Accessible Season Ticket holders

3. Consent*

I agree

I am an Accessible Season Ticket holder
The information I provide is accurate to the best of my knowledge
I am happy for anonymised survey results to be shared with Manchester United
I am happy for my membership number to be shared with the club for verification if required

Section 2 – Short Notice Attendance

4. Have you ever been unable to attend a match at short notice?*

Yes

5. If yes, how much notice did you have before the match?*

Same day

1 day

2 days

3 days

4–7 days

More than 7 days

6. Was the reason you could not attend directly related to your disability?*

Yes

(For example: flare-up of your condition, fatigue, pain, wheelchair or equipment problem, transport issues related to disability, carer or personal assistant unavailable, mobility issues, etc.)

7. If yes, what was the main reason?*

Flare-up of condition

Fatigue or pain

Wheelchair or equipment issue

Transport issue related to disability

Carer / Personal Assistant unavailable

Mobility issue on the day

Other

Section 3 – Returning the Ticket

8. Did you try to return, forward, or resell your ticket for that match?*

Yes

9. Did you experience any problems returning the ticket?*

Yes

10. Was the difficulty returning the ticket related to your disability?*

Yes

11. What was the main problem returning the ticket?*

Could not access website/app

Needed help from someone else

Time limit too short

Phone lines closed

Process too complicated

Could not return ticket at short notice

Other

Section 4 – Assistance

12. Do you have someone who helps you manage tickets (carer, PA, family member)?*

Yes

13. If yes, did they try to return the ticket for you?*

Yes

Section 5 – Attendance Strikes & Appeals

14. Did you receive an attendance strike or warning because you could not attend or return your ticket?*

Yes

15. Did you appeal the strike/decision?*

Yes

16. What was the outcome of the appeal?*

Successful

Rejected

Still waiting

Section 6 – Impact of the System (Very Important)

17. Have you ever attended a match when unwell, in pain, or when it was difficult for you to attend because you were worried about receiving an attendance strike if you did not attend?*

Yes

18. Have you ever decided not to return a ticket because the process was too difficult due to your disability or short notice?*

Yes

19. Do you believe the current ticket return system works fairly for Accessible Season Ticket holders?*

Yes

20. Would a system that allowed Accessible Season Ticket holders to return tickets at short notice without attendance penalty help you manage your disability and attendance?*

Yes

Final Question

21. Is there anything else you would like to say about the ticket return system or attendance policy as an Accessible Season Ticket holder?

MUDSA Survey – Season Ticket Non-Attendance

Section 1 – Eligibility & Consent

This survey is only open to Accessible Season Ticket holders

Section 2 – Short Notice Attendance

Section 3 – Returning the Ticket

Section 4 – Assistance

Section 5 – Attendance Strikes & Appeals

Section 6 – Impact of the System (Very Important)

Final Question

ACHIEVEMENTS

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