Club statement on Thomas Cook.. Including coach info.. www.manutd.com/ThomasCook
Supporters should be able to claim a refund of amounts paid to Thomas Cook for match packages either through their credit card provider, travel insurance or ABTA. Information about how to make a claim through ABTA can be found by visiting https://www.abta.com/thomas-cook-tour-operations-limited
We have not received payment from Thomas Cook for match tickets they had sold that form part of packages for future games. However, Manchester United will ensure that all individuals who purchased a match package from Thomas Cook will have the opportunity to purchase a replacement match ticket (for the same match) directly from the club.
In addition, we are looking to ensure that another provider is appointed to offer official travel packages for our fans who are planning on attending the forthcoming European away matches against FZ Partizan and FC Astana.
Finally, for fans who have booked and paid for coach transport to the Newcastle away fixture on Sunday 6 October via Thomas Cook, Manchester United will provide alternative transport free of charge.
All fans with queries regarding bookings made with Thomas Cook for Manchester United matches should visit www.manutd.com/ThomasCook